Contact

Rootward is a small operation. Emails come to me, not a ticket queue, and I answer them myself.

Get in touch

Email: information@rootwardlabs.com
We reply within two business days, usually sooner.

Already ordered?

Include your order number and I can look it up straight away. If your order hasn't shipped when you expected, tell me and I'll chase it rather than making you wait.

Thinking about ordering?

Ask me anything about the formula, the ingredients, or whether it's right for your situation. If I think it isn't, I'll say so. I'd rather lose a sale than have someone buy something that won't suit them.

Returns and refunds

There's a 60-day money-back guarantee on a first order. You don't need to return a used bottle and there are no restocking fees. Email me with your order number and I'll sort it out.

Where we ship from

Orders are fulfilled from a US warehouse with tracking on every parcel. Free US shipping.

Business details

Rootwardlabs
13405 Ilderton Rd
Ontario, Canada

Rootward is a cosmetic product. It is not intended to diagnose, treat, cure or prevent any disease or condition, including hair loss or alopecia. If your hair loss is sudden, patchy, or accompanied by other symptoms, please speak to a doctor or dermatologist.